Please read the entire agreement. By ordering from AgriDrone, you agree to these terms. If you have any questions or concerns, please contact us. Thank you!
Warranty and Returns
All products have a 90-day warranty. Orders cannot be cancelled once they have shipped. Goods cannot be returned for any reason including a customer no longer needing or wanting a product or lack of product knowledge unless the item is defective or faulty, in which case the following applies. All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned to the AgriDrone store at the address listed on your order invoice within 90 days of receipt, providing that the device has not been altered beyond that necessary to evaluate it and it has no physical damage. Manufacturing defects identified during that period will be repaired by AgriDrone or replaced by with the same item. The AgriDrone store will not accept goods that have been clearly used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition and the lack of functionality is a result of knowledge or assembly error on the customer’s part, no refund will be made, but the goods will be returned to the user at their expense. If there is evidence that the product has been modified or an effort to “fix” it has been made, the AgriDrone store will not be responsible and therefore will not provide an exchange. For other products distributed but not manufactured directly by the AgriDrone store (e.g. cameras, r/c transmitters, etc.), we will replace the defective part within 21 days of delivery confirmation. The item must be as it was shipped, with no modifications, original packaging and contents. Order cancellations/refunds apply with the following conditions:
- When we can no longer provide one or more items of the actual order (i.e. discontinued parts).
- When on or more items of the actual order are not expected to be shipped within 45 days or more.
- When one or more items of the actual order is marked as In Stock but was actually Out of Stock due to an inventory error.
Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. RMAs are required for returns. Once the RMA has been issued, the customer has to return the item within 20 days of the issue date. If the item is not shipped within that time frame, the RMA will be nullified. Any order discrepancies must be communicated within 30 days of order receipt. This applies to any missing parts in kits, orders in packages, etc. After the 30 day window, we cannot be held responsible for any missing items.
Should the aerial vehicle be involved in an accident, before we can evaluate whether the repairs fall under the warranty we require access to the dataflash log located on the micro SD card in the PixHawk flight controller. The information in this log is critical to determine the cause of the accident and customers are required to extract this log and forward it to us by email attachment. Only after we can ascertain that the accident was as a result of faulty equipment, and not the cuscomer’s negligence, will we consider a repair or replacement under warranty. A this point a normal RMA process will apply. Should the accident be determined to be the result of the customer’s error or negligence, we will not be liable for damage repair or replacement of the aerial vehicle. In particular, the aerial vehicle must not be operated outside of the following operating limits:
- Maximum airspeed: 15m.s
- Maximum bank or pitch angle: 45 degrees
- Ambient temperature range: 10 degrees Celsius to 35 degrees Celsius
- Maximum average windspeed: 7m.s
- Maximum wind gust speed: 10m.s
- Any conditions of overdevelopment (thunderstorm activity) in the flying range of the aerial vehicle or in the immediate vicinity
- Any use of the aerial vehicle for aerobatics or for purposes other than it’s design purpose, ie aerial photography
In addition, we will not be liable for damage repair or replacement of the aerial vehicle if any of the flight controller’s factory parameters (ie the parameters set at the time the vehicle was shipped to the customer) have been changed, with the notable exception of the parameters that are indicated in the AgriDrone User Manual as modifiable, viz:
- Gimbal setting parameters
- GeoFence parameters
- Battery failsafe parameters
- Waypoint navigation parameters
The same disclaimer applies to the upgrade of the flight controller’s firmware. Any such upgrade by the client is at the client’s risk. Should the client require an upgrade to the flight controller’s firmware under warranty this can be done only by AgriDrone or one of it’s agents.
We will further not be liable for damage repair or replacement of the aerial vehicle if the standard payload (gimbal and cameras) have been substantially modified or replaced with different equipment. The aerial vehicle is not designed to accept a payload in excesss of 300g and may malfunction if a heavier payload is attached.
We accept direct deposit (EFT), PayPal and credit card via PayPal (ie PayPal without login) as payment for orders. For EFT payments, the order will not ship until the payment is received and cleared. For PayPal eChecks, we will not ship until the payment clears. Payments will be processed at the time that the order is placed, prior to shipment. We reserve the right to request additional verification information for credit card or PayPal payments before shipping. Credit cards must clear the authorization process. Orders that have been on hold (order is placed, but payment has not cleared) for more than 5 days, will be cancelled. Universities and schools please note that once your order has been placed, payment needs to be received within 2 business days. If not, any inventory used for that order will be made available for other orders and could be placed in back-order status. If payment is not made within the next 15 days, the order will be cancelled.
Shipping and Processing Terms
We can’t add or remove any item to an order that has already been placed. Orders may be combined but will not be modified; once you place your order we are unable to change it. If you miss any items you can place a new order, and if any previous orders have not been shipped, it is possible to combine them. We strive to ship orders are soon as possible, however we do not guarantee delivery or shipment dates. Orders are shipped to the delivery address noted in the customer order. This address is noted in the email sent to the customer upon ordering and is also available in the account order history. For international orders, you are also responsible for any tariffs, taxes, fees, VAT, duties due upon receipt. You are responsible for filing any claims with carriers for damaged and/or lost shipments. We are not responsible for delays, loss or damage stemming from shipments sent to incorrect or invalid addresses. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. For shipment via our courier partner, packages are insured and claims may be filed almost immediately, but it’s best to wait a few days. For ordinary parcel shipment (should this be requested), there is no insurance offered. Claims for domestic packages must be filed no earlier than 21 days after shipment and before 90 days. Claims for international packages must be filed between 45-90 days except for Italy which is 60-90 days.
Please note that when you chose to declare a value that is less than actual value, the insurance will cover the declared value, regardless of the actual cost.
We do not guarantee that we will be able to ship to all countries. If a shipping method is not available to you at Checkout we cannot automatically process your order, please contact us via our Contact we page to arrange shipping. We apologize for the inconvenience.
Accuracy of Information
We attempt to ensure that all the information included on this site is complete, accurate and current. Despite our efforts, the information on this site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this site. For example, products included on this site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this site. In addition, we may make changes to information regarding price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
We store your phone number, order history, email, shipping and billing addresses in your user account. We neither receive nor store credit card information. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third party.
Revisions to Terms of Service
These terms of service may be revised at any time by updating this posting. You should visit this page from time to time to review the current terms of service. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this site.
You or we may suspend or terminate your account or your use of this site at any time, for any reason whether specified or not. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this site at any time without notice.
Electronics Safety and Project Terms
Technology, the laws, and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment. Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Our products are not intended for use by children. Use of the instructions, vehicles, components and suggestions here is at your own risk. AgriDrone disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright. Always check the webpage associated with each project before you get started. There may be important updates or corrections! The United States Fire Administration (USFA) has a guide and many simple steps you can take to prevent the loss of life and property resulting from electrical fires. Click here to read them!
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the in terms of international copyright law and the laws of South Africa and is the property of AgriDrone. The collective work includes works that are licensed to AgriDrone. Copyright 2014, AgriDrone ALL RIGHTS RESERVED. (Terms of Service template courtesy of 3D Robotics Inc.) Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with AgriDrone or purchasing AgriDrone products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with AgriDrone or to purchase AgriDrone products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by AgriDrone. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All intellectual property inherent in the AgriDrone system, inter alia – designs, workflows, computer programs and scripts, user manuals, training materials and images remain the property of AgriDrone until and unless sold to another party. All such intellectual property is only licensed to the user of the AgriDrone system, and not sold.
All trademarks, service marks and trade names of AgriDrone used in the site are trademarks or registered trademarks of AgriDrone.
In the event that a AgriDrone product is mistakenly listed at an incorrect price, AgriDrone reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. AgriDrone reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AgriDrone shall issue a credit via PayPal to your credit card account in the amount of the incorrect price.
Your use of this site shall be governed in all respects by the laws of the Republic of South Africa, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of AgriDrone products) shall be in the regional or high courts located in the Western Cape, South Africa. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of AgriDrone products) must be commenced within one (1) year after the claim or cause of action arises. AgriDrone’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. AgriDrone may assign its rights and duties under this Agreement to any party at any time without notice to you.
South African customers: where appropriate you are referred to the provisions of the Consumer Protection Act No. 68/2008 and Regulations.
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS AgriDrone, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SUPPLIERS (COLLECTIVELY THE “SERVICE PROVIDERS”) FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS AND CONDITIONS OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE SITE USING YOUR INTERNET ACCOUNT.